Refund & Return Policy
At Ergon Golf Carts, we are committed to providing premium electric golf carts across South Africa. Please note that our facility operates as a fulfilment hub, and we do not offer walk-in sales or customer collections. All orders are processed through our specialist team.
Refund Eligibility
Refunds are strictly limited to cases where the golf cart is found to be in a condition that significantly deviates from the advertised specifications or is damaged during transit. We do not accept returns for standard refurbishment or used carts as they are sold as-is.
Processing & Timeline
Once a claim is submitted via our sales@ergongolfcarts.co.za email, our specialist team will review the case within 48 hours. Refunds are processed through the original payment method within 7 to 14 business days, subject to our internal verification process.
Warranty & Inspection
All new and refurbished golf carts undergo a rigorous quality inspection before dispatch. If a defect is identified during this process, we will provide a full replacement or a credit towards your next purchase, as per our standard warranty support.